Karen A. Ergus is Dental Business Lawyer & Lead Dental Practice Management Coach with 30+ years of award-winning experience in dentistry.
Through this book, Ergus strives to deliver practical and relevant dental business expertise in a concise and approachable way. By implementing her advice, you are sure to improve your performance, minimize regulatory complaints, be happier with your practice, achieve optimal patient care, and hit your profit goals.
Scaling Up: The Business of Dentistry, delivers a hands-on solution-oriented approach that turns obstacles into opportunities for problem solving and growth – all while protecting against litigation.
With 30+ years of dentistry and over a decade in business law behind her, Ergus is one of the leading experts in the business of dentistry, dental law, and helping dental professionals reach their full potential.
Scaling Up: The Business of Dentistry is available in paperback, digital format, audiobook and in both English and French.
The book includes over 75 pages of informative insight about running a successful dental business by building your social media presence, incorporating new technologies, fostering a positive work environment, and avoiding regulatory complaints– all organized into concise and clear chapters.
A full chapter dedicated to putting your most professional and confident foot forward in terms of demeanor, online and in-person image, dress code, and more.
Through a variety of ways, including implementing Ergus’ self-developed app DenTyme, Ergus teaches you how to make your dental practice stand out among competitors and turn an impressive profit.
A section dedicated to proper dental office etiquette and behaviour including how to greet clients on the phone and how to communicate effectively and pleasantly with your patients and staff.
Learn how to develop and foster strong leadership and team-building skills within your practice through team meetings, workshops, and more.
Embrace social media and other digital technologies to stay connected with your clients, promote your business and increase efficiency.
Get the ins and outs of ethics, one of the most important aspects of the dental field, to ensure a safe, comfortable and legally fair dental practice.
Truly a secret weapon for dental care providers and practice owners looking to stand out in a market that is more competitive than ever. Scaling up: The Business of Dentistry is intended to provide insight into the various features of DenTyme: an app that has been designed to improve business performances. DenTyme appears to be the solution for staff retention and happiness that the industry has been missing especially as we face a provider shortage in North America. I would recommend this read to anyone in the dental field looking to improve their quality of care. Karen Ergus delivers a comprehensive analysis of all of the ingredients necessary for a successful & thriving dental practice.
Scaling Up: The Business of Dentistry by Karen Ergus was an exceptional read. It takes you through the steps to help you day to day with your work ethics. It does not only apply to the dental industry. It is just enough to keep your attention. I especially like the Personal Appearance and dress code section. Outstanding book I am looking forward to more.
Scaling Up is definitely a MUST read! It’s the PERFECT book for those in dentistry and can impact others in their daily lives as well. It has tons of knowledge on how important Patient Care is and how to physically be effective and efficient in dental practices. EVERY dental practice should have a copy of this book to critique their office!
Scaling Up: This is a great book, well written and easy to read. A great resource for practical tips and inspiration for any businessperson that strives for excellence. The Principles are on point with health care or any business that provides services. Very inspirational and a great resource for positive professional encouragement. Just really an amazing read. I would rate this book at 1000 out of 100!! A standing ovation!
Scaling Up: The Business Of Dentistry was a very beneficial read. It really highlights the areas that need improvement in an office, and the added bonus of the DenTyme application so you can feel confident knowing your issues will be resolved. This book is definitely a 5 out 5.
Scaling Up reflects Karen greatly, it is a well-written and relatable read that offers a lot of knowledge for situations all dental professionals may come to face but may have not known how to manage. The high standard of care and compassion that Karen gives to her clients can be seen throughout the book. This book showcases the experiences that every health care provider will face during their career and offers great ways to keep the workplace enjoyable and comfortable for the whole team. I believe every dental professional needs to read this book, I will definitely be recommending it to my colleagues in the health field. While this book is an amazing guide for the dental office; I feel that any type of office can benefit from this read. It would certainly make working in an office a much smoother and high quality experience for all.
Passer au niveau supérieur : c’est un livre formidable, une bible dans le domaine dentaire non seulement pour les hygiénistes, mais pour tout le personnel dentaire et les domaines connexes. Ce livre est très bien écrit et facile à comprendre. C’est une ressource incontournable que je suis fière de partager avec mes collègues dans ce domaine. Passer au niveau supérieur est un outil de travail bénéfique pour chacun et est relié, à une application que tous peuvent y accéder, DenTyme. Cette application virtuelle aide le personnel dentaire à mieux performer ou à se surpasser au travail. Elle aide aussi à mieux gérer les conflits ou les obstacles qu’on peut rencontrer dans ce domaine. Ce livre est décidément un 10 sur 10. J’aimerais féliciter l’auteur, Karen A. Ergus, une femme, une hygiéniste dentaire, une coach en formation et une avocate extraordinaire que j’ai la chance de côtoyer dans mon quotidien. C’est une inspiration pour nous tous. Merci, Karen, pour ce bel outil de travail.
Taking it to the next level: This is a terrific book, a dental bible not just for hygienists, but for all dental personnel and allied fields. This book is very well written and easy to understand. It is an essential resource that I am proud to share with my colleagues in this field. Going to the next level is a beneficial work tool for everyone and is linked to an application that everyone can access, DenTyme. This virtual application helps dental staff perform better or surpass themselves at work. It also helps to better manage conflicts or obstacles that may be encountered in this area. This book is definitely a 10 out of 10. I would like to congratulate the author, Karen A. Ergus, an extraordinary woman, dental hygienist, coach in training and lawyer whom I have the good fortune to meet in my daily life. She is an inspiration to all of us. Thank you, Karen, for this beautiful work tool.
Scaling Up: The Business of Dentistry is a great book. It has lots of ideas on how to improve a dental office. My favourite thing about this book is the DenTyme App, very beneficial for us employees knowing our issues can be resolved and is confidential. I highly recommend this book. Definitely 5 out of 5.
Scaling Up is a quick and great read! It can be used as an excellent coaching book especially for dental graduates and the principles can certainly be useful and translated to any small business.
Scaling Up: The Business of Dentistry, is an excellent quick read that takes a deep dive into the daily lives of the dental professionals who dedicate their time, and knowledge to their career and their patients. DenTyme, the chairside dental practice application, allows the daily tasks of running a successful practice to come together and improve performance and facilitate a happy and healthy work environment. Personally, as a Registered Dental Hygienist working in private practice, I found the author accurately captured the environment of working with a multidisciplinary team. Ergus discussed the working relationships of a dental office, and the dynamic of rapport with co-workers and patients; this can make or break a practice. I would recommend this book to anyone who is interested in exploring the DenTyme application to increase the communication channels within their practice, and looking to improve their performance, personally and professionally.
Dental Office teams will benefit from the philosophy contained in Scaling Up: The Business of Dentistry Happiness-Centered Business.
The book explains the philosophy of how to create the bridge between necessary business metrics and team happiness. The reader learns that using the DenTyme app allows important metrics to be collected, assessed, and incorporated into the practice and used to discuss team success. Additionally the DenTyme app can assist individuals to track their continuing competence and professional development goals in a non-judgemental factual manner.
The philosophy sums up the components of striving for excellence in patient care, ethical practice, regulatory compliance and how to establish and maintain a Happiness-Centered Practice.
So glad you are here to show us how to bridge the gap between necessary business metrics and team happiness!
“In my workplace investigations practice, I regularly see the devastating impacts of incidents of harassment, violence, wrongdoing and fraud. Such incidents negatively affect the mental health of the individuals involved, an organization’s productivity and bottom line, and its leader’s reputation. When I look at the root causes of complaints and incidents, I almost always see missed opportunities to address issues at an early stage and prevent incidents from happening in the first place. As I have been exploring what possibly could be done to identify early warning signs, that are often so subtle that they are virtually invisible to the individuals involved, I had the good fortune of crossing paths with Karen Ergus. Further, I purchased and read Karen’s book: “Scaling Up: The Business of Dentistry.” To say I was impressed would be an understatement. Karen has created a tool that serves as a much-needed early warning system, that allows leaders to continually keep their fingers on the pulse of their organization. It gives them data upon which to take preventive actions in areas of workplace harassment, violence, wrongdoing, fraud and insider threats. It helps them protect their bottom lines and their reputations. I recommend that business leaders and owners look into what Karen has to offer, including what Karen has to say in her book. While the book is about managing a dental practice, I see it as being applicable to any industry.”
If I could describe this book in two words, I would say “BULL’S EYE”. Karen has so precisely addressed all the potential issues involved in running a dental office, and that too in a very simplified manner. Her extensive experience as a dental professional, team management coach and a lawyer clearly reflects through her book. I am certainly recommending it as a must read for all my colleagues. Waiting eagerly for Part 2 of Scaling Heights…
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